[Well, at the very least he's calmed down a bit since the initial post; still half-dressed out and speaking in a register that's far more suited to Alexia than himself, however.

Which is all that matters, really, since voice-response it is.]

I suppose they think it's charming, to treat everyone as though they're on the same level - despite the fact that it's certainly not. What do they expect the actually qualified people to do, work with everyone else?